Shipping policy
At Moodlit, we are dedicated to bringing premium ambient solutions directly to your sanctuary. Please review our global shipping framework designed for a seamless delivery experience.
1. Processing Times
All orders are processed and verified within 1 to 3 business days. Once your premium ambient piece is dispatched, you will instantly receive a confirmation email containing your high-end tracking number.
2. Shipping Destinations & Delivery Estimates
We provide reliable worldwide shipping to ensure your order arrives safely. Depending on your location, delivery estimates generally range between 7 to 15 business days. Precise timelines will be calculated and clearly displayed at checkout.
3. Tracking Your Order
Stay connected with your purchase at every step. Once dispatched, you can monitor your package’s journey in real-time through our global tracking system using the link provided in your shipping confirmation email.
4. Customs, Duties, and Taxes
Moodlit is not responsible for any customs clearance fees, import duties, or local taxes applied to your package upon arrival. All fees imposed during or after shipping are the sole responsibility of the customer.
5. Damaged or Lost Packages
Your peace of mind is our priority. If your luxury product arrives damaged, or if your package is lost in transit, please contact our dedicated support team immediately at wahibbinahmedalazzani@gmail.com with your order details and photos of the damage so we can resolve it promptly.